Self-exclusion Policy

Purpose and scope

Aussiebt provides a Self-Exclusion service to players who identify a risk of gambling harm or acknowledge a gambling problem. This policy describes the availability, operative terms, and procedural steps for Self-Exclusion, the effects on a player's account, restoration of access, and related support resources. It applies to all players legally eligible to gamble who hold an active Aussiebt account.

Definitions

Self-Exclusion means a formal, time‑bound prohibition on using the Aussiebt platform and associated services for the period selected by the user. It includes measures to prevent access, and related actions such as restriction of marketing communications during the exclusion.

Exclusion durations

• 6 months
• 1 year
• 2 years
• 5 years
• Permanently (no end date)

How to apply

1. Log in to Aussiebt and open My Gambling Controls, then select Self-Exclusion.
2. Alternatively, submit a written request to Aussiebt Customer Care indicating the desired period (e.g., “6 months,” “1 year,” “2 years,” “5 years,” or “permanent”).
3. Requests must be submitted by the account holder using the registered identity and, where applicable, from the account’s verified email address or through the secure identity verification flow used for registration.

Effects during Self-Exclusion

• Access to the Aussiebt Personal Account and wagering services is suspended for the duration of the exclusion.
• Login to the account for betting is blocked; placing bets is prohibited.
• During the exclusion, you may withdraw any remaining funds in the account in accordance with the standard withdrawal process; no new bets may be placed.
• Aussiebt will employ technical measures to detect and prevent the creation of new accounts or the circumvention of the exclusion during the period.

End of exclusion and restoration

The exclusion period begins on the date specified by the user. Automatic restoration does not occur; the period ends at the expiry date. Requests to restore access before the expiry are not considered. After the expiry of the exclusion, restoration of access requires a new written request submitted via the in‑site form or through Customer Care. There is no automatic reactivation of an excluded account at the conclusion of the period.

Marketing and communications

During Self-Exclusion, the user is removed from Aussiebt marketing databases and will not receive marketing communications. It is advised to disable Aussiebt notifications, texts, and in‑app push messages. Users should consider third‑party site‑blocking software where available to help maintain the exclusion.

Cross‑operator exclusion

Aussiebt recommends seeking exclusion from all other licensed gambling operators to reduce the risk of circumvention. If you elect to self‑exclude with other operators, you may submit a Self-Exclusion Notice form or contact their support teams directly. Aussiebt bears no responsibility for actions taken by other operators.

Support and responsible gambling

Aussiebt supports responsible gambling and encourages engagement with recognised problem‑gambling support services. If you are seeking help, contact a suitable service in your jurisdiction. You may also discuss additional safeguards or access to resources with Aussiebt Support.

Privacy, data handling and retention

Aussiebt processes personal data in accordance with the Privacy Policy. The Self-Exclusion status is stored to enforce this policy. Data retention complies with applicable laws and regulatory requirements. You retain rights under applicable data protection laws, including access to and correction of your data where provided by law.

Contact and complaints

For questions about Self-Exclusion, to adjust the exclusion period, or to seek assistance, contact Aussiebt Customer Care via the in‑site help channels or secure messaging within your account. All requests will be acknowledged in writing and processed in accordance with applicable laws and internal procedures.